Use this form if you have problems downloading an OverDrive® media title. Completing this information will let us troubleshoot your problem more efficiently. Please be as concise and complete as possible. We will contact you via email as soon as possible.
Overdrive has an excellent Help page. View the Help Page before filling out this form. You may find the answer to your help problems there.
You may also wish to familiarize yourself with various ebook reading devices and audiobook listening devices. Then consult the Overdrive® Device Resource Center to determine the compatibility of your device with our downloadable media.
Many YouTube videos demonstrate how to use Overdrive®. Search YouTube using keywords like "OverDrive audiobook," "OverDrive ebook," "OverDrive transfer," "Overdrive Nook," OverDrive iPod," "OverDrive Sony Reader," etc.
Your name (required):
Your email (required)
Your library card # (required):
Select a category for your Issue:
---Adobe activationBurning to CDDevice compatibilityDownloading - mobile app to deviceDownloading - website to computerHold / Waiting listLibrary card updatedLog into My AccountQuestionReturn or early returnSecurity upgradeSoftware installationSoftware issueSuggestionTransfer - computer to device
What author/title were you trying to download?
What format are you downloading? (required)
---Adobe eBook - PDFAdobe eBook - EPUBKindle BookOverDrive Audiobook - WMAOverDrive Audiobook - MP3
What is your computer operating system? (required) If using a portable device, continue to next question.
---Portable DeviceWindows 98Windows 2000Windows XPWindows Vista - 32 bitWindows Vista - 64 bitWindows 7 - 32 bitWindows 7 - 64 bitWindows 8Windows - Unknown VersionLinuxMac OS 10.4 (Tiger)Mac OS 10.5 (Leopard)Mac OS 10.6 (Snow Leopard)Mac OS 10.7 (Lion)Mac OS - Unknown VersionOther
If you are using a portable device (iPod, iPhone, SONY Reader, nook, Kindle, etc.), indicate which device.
Please describe the problem as completely as you can. If possible, please copy and paste the error message you received.
NOTE: Because our downloadable media is provided directly by our vendor OverDrive®, we may have to contact this vendor to resolve your problem. Thank you for your patience.
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Collier County Public Library - Naples, Florida